Frequently Asked Questions
How do I place an order?
Simply put in your credit card information and follow the directions. If you run into any technical issues, please email contactcreeksidewoodworks@gmail.com to resolve them.
Payment
We accept all major credit cards. We also accept PayPal.
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Shipping
Orders typically ship within three business days. Please allow additional delivery time outside of the continental United States. International shipping rates are on a case by case basis. Please email contactcreeksidewoodworks@gmail.com
before placing an international order.
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Returns & Refunds
All sales are final. Any exception to this policy is at the discretion of Creekside Woodworks. We take great pride in every item we ship. In the rare event that you feel there is a problem with your item please contact us at our email address listed below. If your product is broken upon arrival, we need photos of the broken product. Any issues with the products should be addressed to:
contactcreeksidewoodworks@gmail.com.
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Privacy Policy
We do not sell any private data to any third party companies. All data collected is used solely for Creekside Woodworks.
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Why is my trivet oily?
Our products are finished with food grade mineral oil. Your trivet or cutting board may have an oily feel or visible oil in certain areas when it arrives. You can simply wipe this away with a paper napkin or towel.
How do I clean my trivet?
If you spill food or beverage on your trivet, feel free to clean it with a damp dishcloth, using dish detergent if needed. Pat dry with a dish cloth or paper towel. Allow the trivet to dry completely before storing it. Do not place trivet in dishwasher or completely submerge in water.
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Why doesn't my item look exactly the way it shows on the website?
All of our products are made of wood, a natural product. Wood can vary in color and have differences in grain that are not defects, but character that gives the wood its natural beauty.